Super Powering the Service Desk in 2022

Service Experience Management: What is it and how do you get there?

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  • Feb 28 2022 Duration: 45 mins

Presented by

Testing presenter new one Andrea Piacquadio

About this talk

In today's hyper-digital, ultra-saturated landscape, customer service organizations must work harder to meet the rising expectations of their users. After all, positive customer experiences drive business growth. As telework becomes commonplace and "on demand" mentality infiltrates more areas of our personal lives, customer service organizations must constantly evolve to meet the needs of this convenience economy.

So how can organizations keep up?

Join this 30-minute webinar to learn about the strategies and the technologies to consider when trying to meet this challenge. During the webinar we will cover the following areas and answer any questions:

- What is service experience management?
- Moving beyond reactive support
- Leveraging Automation and AIOPS
- Bridging the gap between ITSM and ITOM
- Measuring Success

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